A progressive journey through technology roles, demonstrating continuous growth, technical innovation, and measurable impact across diverse organizational environments.
MetLife Legal Plans, Las Vegas, NV
Engineered custom solutions to streamline support workflows, successfully automating common IT tasks using Python and PowerShell scripting.
Integrated and deployed AI-powered monitoring tools and troubleshooting solutions (e.g., Freshservice AI) to dramatically improve the efficiency and accuracy of Level 1 and 2 incident resolution.
Clark County Water Reclamation, Las Vegas, NV
Managed user lifecycle and security access, including account setup and administration within Azure and Office 365 environments.
Trained new staff on best practices, specifically focusing on the adoption and utilization of newly deployed AI-powered automation tools.
Nevada Department of Agriculture, Las Vegas, NV
Developed and implemented PowerShell Scripts to fully automate the user onboarding and configuration process, significantly reducing manual labor and deployment time.
Configured, deployed, and maintained network infrastructure equipment to ensure reliable connectivity for agency operations.
Tesla Corporation, Las Vegas, NV
Managed and provisioned user security access and administrative roles within Azure and Active Directory environments.
Leveraged PowerShell scripts for large-scale system maintenance and task automation across enterprise environments.
Reduction in manual IT tasks through automation
Years of progressive IT experience
Enterprise-level organizations served
Technologies mastered