About

About me

Based in Las Vegas, I'm a tech expert with a deep passion for AI automation and guiding others through tech challenges. With a love for cutting-edge innovation, I blend expertise with enthusiasm seamlessly.

"I'm honored to have supported my country with FEMA, excelling in tech support and customer service."

With years of experience in tech support, I’ve honed the ability to grasp and address client needs efficiently. Having collaborated with diverse industries, I’m well-equipped to handle your technical challenges.

In my years of tech support, I’ve been immersed in Windows and Cisco environments, serving both government agencies and companies with sensitive data. My responsibility and expertise are unparalleled, especially in Human Computer Interaction, where I specialize in designing applications to enhance user experience with technology. Having been a pivotal part of various live projects, I bring actionable insights and tailored solutions to the table. My collaboration style offers flexibility, providing an array of options to ensure the best outcomes for your needs

My Skills

I firmly believe that learning is a continuous journey. As a tech support specialist with programming knowledge, I’m always eager to explore new technologies and languages to enhance troubleshooting efficiency and provide better solutions.

Window Operating Systems
100%
ServiceNow
90%
Python
85%
Powershell
90%
Cisco
65%

Experience

2021-2022

Nevada Department Of Agriculture

IT Technician

Experienced in setting up Active Directory accounts, managing workstation deployments and updates, configuring network equipment, and automating onboarding through PowerShell scripts

2020-2021

Tesla Corporation

Desktop Support Technician III

I was responsible for setting up Active Directory accounts, managing Azure security access, utilizing PowerShell for system tasks, and providing MacOS support through JAMF.

2016-2018

Homeland Security FEMA

IT Specialist Reservist

I was responsible for supporting FEMA staff with technical needs during disasters, setting up and dismantling workstations and networks, handling network cabling, utilizing line testing equipment for network and phone connections, and aiding senior engineers with racking switches and routers.